What caught my eye was the strong performers hired management who were clinically trained (doctors, nurses, technologists, pharmacists, etc) to a greater degree than those that did not do as well. In other words having management teams that have no training relationship to healthcare is a bad thing.
In CMPT we look at microbiology laboratory performance using the measured outcome percent of annual achievable score met. For example if a laboratory does 50 challenges their highest achievable score (in our program) would be 4 for each challenge for a total of 200 points. If over the year they got 200 points, their percent achievable would be 100% . If they got 180 points, their percent achievable would be 90%.