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Healthcare Customer Satisfaction: More Talk AND More Action

Healthcare Customer Satisfaction: More Talk AND More Action Customer satisfaction (Voice of the customer) is a recurrent th...

About Michael Noble

Dr. Noble has held a broad variety of quality oriented positions (Past and Current) that focus on Medical Laboratory Quality within the private, public, academic, reasearch, and planning environments, national and international

Chair Clinical Microbiology Proficiency Testing program (CMPT). UBC Pathology and Laboratory Medicine.

Chair: Program Office for Laboratory Quality Management. (POLQM) UBC Pathology and Laboratory Medicine.

Chair: Canadian Standards Assocation Technical Committee Z252 – Quality Management*
Note: in 2011 stepped down to member status after 10 years as Chair and Vice-Chair.

Chair, Canadian Standards Association (CSA) Strategic Steering Committee on Health Care Technology and Services.

Chair: Standards Council of Canada: Canadian Advisory Committee to ISO TC 212 in vitro diagnostics

Member, Standards Council of Canada - Advisory Panel on Standards

Special Expert for External Quality Assessment . Centers for Disease Control and Prevention, Public Health Practice Program Office (PHPPO), Division of Laboratory Systems (DLS), Atlanta Georgia.

Invited Researcher. Centers for Disease Control and Prevention, Public Health Practice Program Office (PHPPO), Division of Laboratory Systems (DLS), Atlanta Georgia.

Chair, Health Canada - Canadian External Quality Assessment Advisory Group On Antibiotic Resistance (CEQA AGAR)

Quality Consultant : College of Physician and Surgeons, Alberta

Quality Consultant: Carribean Epidemiology Center, Port of Spain, Trinidad

Senior Technical Advisor for Clinical and Laboratory Standards Institute – Laboratory Strengthening Program – Africa

Medical Director for Quality: LifeLabs Medical Laboratories BC (2008-2010):

Canadian Association for Laboratory Accreditation (CALA) Accreditation Council Member