hosted a successful conference/workshop on
Customer Satisfaction and the Medical Laboratory.
- There are lots of ways to address focusing on
the customer. Maybe some are better
than others, but don’t over plan. Pick
one and get going.
- Laboratories have a way of thinking they know
what their customers want, but all too often don’t get around asking their opinion. Get the customers involved.
- Laboratorians think their work is all about accuracy and precision. Those are important but so is customer experience. Many complaints result from rudeness and indifference.
next Fall Conference on
Laboratory Quality Management
Vancouver BC Canada
October 1-3, 2017!