Friday, March 25, 2011

Quality is never an accident...

I am giving a number of presentations in the next little while, so I thought I would look for some quotations that might stimulate some juices.   One that comes up frequently is “Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives” ascribed to a William A. Foster.    I suspect that all of you have heard this one at one time or another.

My first thought was it was typical a most feel good quotations in that it contains some grains of relevancy, and is based on good intentions, but is pretty much self indulgent.  I agree about quality never being an accident and the part about taking effort and direction, but the rest is more than a little excessive.   It might be something that Deming might have thought, but never would have written (too pedantic).  It is the sort of thing that folks quote, but rarely if ever actually say.

What interested me was that I have never heard of William A. Foster in the historical trail of quality; so I turned first to Wikipedia to at see what I could find.  What interested me was that the only person with that name cited is a fellow who earned a Medal of Honor for falling on a grenade in the Battle at Okinowa in 1945 when he was 28 years old.  An admirable act to say the least, and perhaps an action that someone with grand thoughts on quality might say, but unlikely considering he worked as a factory laborer prior to his stint in the Marines in WWII.    Perhaps the quote was not so much BY William A Foster, but more ABOUT him.  That being said someone was convinced that this William A Forster wrote the quote and linked his picture to the quotation.

Turns out that I was not the first person ask the question.  One research found an advertisement in the New York Times for an advertising company with the exact quote in 1939.  At that point William A was 21 years old, so that nailed it for me that whoever the writer was, is was not William A.

With a little more searching I found another possible and more probable candidate.  Turns out there was another William Foster, born in 1879 with the middle name Trufant.  Trufant was probably his mother’s French family name.  Born in Boston, educated at Harvard (1901), Professor in English and Argumentation (Debating), PhD from Columbia in Economics (1911), and an author of a series of  books on Money, Profits, and Business, most of which were written in 1928, which was when he was 49, and about 11 years before the aforementioned advertisement.

If I had to chose between William A,  a factory worker and Marine who died valiantly  in a war at a very early age, or William T, a pedantic type guy with a background in English studies and debating and economics,  as the likely author of a grandiose view of quality, I would personally guess the latter.  

But I could be wrong.

15 comments:

  1. The quote does sound indulgent, but makes sense in many ways. Thank you for sharing the research you made.

    ---
    car accident attorney los angeles

    ReplyDelete
    Replies
    1. I am happy to read out this rare post. I think that you are right about it. I have read some post about accidents that subject from others site. But I am not satisfied by reading them.

      Delete
  2. I would agree in your post. Quality is never an accident instead quality helps people to become safe and organized.

    Motorcycle Accident Attorney Orlando

    ReplyDelete
  3. Example of This thought visit my site

    ReplyDelete
  4. This comment has been removed by a blog administrator.

    ReplyDelete
  5. This comment has been removed by a blog administrator.

    ReplyDelete
  6. This comment has been removed by the author.

    ReplyDelete
  7. This comment has been removed by a blog administrator.

    ReplyDelete
  8. This comment has been removed by the author.

    ReplyDelete
  9. This comment has been removed by a blog administrator.

    ReplyDelete
  10. This comment has been removed by a blog administrator.

    ReplyDelete
  11. People actually have reservations when they are out there in the gym and trying to perform to keep themselves fit.
    gymshark student discount
    http://www.alexbergs.com/gymshark-coupon/

    ReplyDelete
  12. This was truly an intriguing theme and I kinda concur with what you have specified here! TPL Car Insurance - Travel Insurance in Pakistan

    ReplyDelete
  13. Great Article, Helps me a lot. Would be thank full to you if in feature you share this kind of awesome and informative articles. CarHelpline:RoadSide Assistance Pakistan

    ReplyDelete
  14. The quote has also been attributed to John Ruskin

    ReplyDelete

Comments, thoughts...