Healthcare Customer Satisfaction: More Talk AND More Action Customer satisfaction (Voice of the customer) is a recurrent th...
Monday, May 30, 2016
A number of years ago I was invited to give a presentation on Quality practices for the research laboratory. I recommended at good practices would include (1) adherence to established standards (2) Calibrate your equipment regularly (2) strict adherence to quality control (3) ensure that graduate students are properly trained and competency assessed before performing assays (4) where feasible work with a partner laboratory or participate in existing applicable proficiency testing programs to ensure that your procedures are working properly and (5) on a regular basis arrange for some form of external assessment.
A senior person at the presentation said that he was very successful in funding awards, and never did any of those steps.
Is it any wonder that only about 10-30 percent of published research is reproducible (see: www.jove.com August 2013).