Showing posts with label Education and Training. Show all posts
Showing posts with label Education and Training. Show all posts

Sunday, April 27, 2014

Making Quality Progress 2014.



Sometimes it is worthwhile to look back at what you have been toiling with to see if you are staying on or near the path that you envisioned, or if the forces of either stagnation or innovation have taken you off into another place.  This is a good time for me to make that look back.

A long time ago, I had the opportunity to get involved in the world of Quality for medical laboratories.  To be truthful, it was not my idea, but rather that of my mentor, John Angus Smith, but I take credit for recognizing an opportunity when it came along and taking to places that John, I don’t think envisioned.  

The primary model was to create a local proficiency testing program for local laboratories because of total frustration with the choices, especially those from out-of-country that were available at the time.  By housing the program inside the university it gave him access available space and to physicians in specialty training (residents) who could help with writing the educational critiques.

When I took over the program, identified as Clinical Microbiology Proficiency Testing (CMPT) as it still is, I quickly realized that being “inside the walls” of the university provided more than space and slaves, but also create an environment for research and development and education in a topic that was essentially beyond the scope and vision of most academics. 

Over time the theme of university based proficiency testing expanded from solely providing local community service in medical laboratory quality assessment to national coverage and then to international.  The technical focus certainly expanded through aggressive research and development into innovative approaches to simulated samples in both clinical and water samples.  Perhaps more importantly, and consistent with our education foundation was the generation of better educational critiques and photographs and treatises and manuscripts, the impact of which has been greatly expanded through electronic access.  

The next phase of theme development was the topic of my last entry [see: http://www.medicallaboratoryquality.com/2014/04/fishing-and-proficiency-testing.html ] where it became relevant to share our knowledge, not though manuscript but through hands-on real-time training, with the people and countries that would benefit by establishing their own independent programs that could network with us, or not, depending on their own needs and requirements.  Several have seen value, and have returned for more time with us, others have chosen to work though co-venture studies.  

The next step was probably our most adventurous, when we developed our sister program the UBC Program Office for Laboratory Quality Management (POLQM) because it expanded our them from strictly laboratory technical to laboratory management, and opened up a whole new set of opportunities including study of basic knowledge of laboratory quality management, provision of community services in quality management and education, and participation in the national and beyond dialogue in the themes critical to patient safety through better laboratories.  

One does not have to look very far to see how much information most laboratorians don’t have in the domain of quality to understand how much enthusiasm there has been in with POLQM participants and at the same time how much push back there has been from some laboratorian luddites.  But in the meantime we have still been able to develop a form of graduate program (PhD) and a visiting scientist program. 

Over the past two months we have had the opportunity to work with a visiting scientist from China, a senior laboratory director, with an interest and passion in learning more about laboratory quality and laboratory safety.  It has been a real pleasure and a huge success in having him here.  During his short visit, we have participated in a national Quality Seminar, participated in a number of Laboratory Safety Audits, Created an international (three continent) on-line survey on the Quality aspects of blood culturing, and developed a manuscript soon ready for submission on barriers to success in laboratory improvements.

So as I stand back today and remember where we started and how we have progressed, I feel pretty pleased with where we are.  Where we could have been complacent we have been activist; where we could have been staid we have been innovative.  And where we have met roadblocks we have created go-arounds.  I think my mentor would have been pleased.

PS: Anyone interested in hearing more about the visiting scientist program is welcome to contact.


Saturday, September 28, 2013

The Better Way to Move Quality Forward



There are two ways that we can introduce Quality to medical laboratories in resource limited countries; one is to sell them accreditation and proficiency testing services from large international organizations, and the other is to help them develop their own programs.  

Canada is a good model to look at.  In the 1960s many Canadian laboratories recognized the value of accreditation and proficiency testing, but had no programs, so they did what made sense; they purchased the services from the United States and the United Kingdom.  After barely 10 years the province of Ontario began to realize that in the long run they were far better developing their own programs.  Ontario was joined by Quebec and then Manitoba and Saskatchewan and Alberta and British Columbia, each developing a local authority with the capability of taking care of their own Quality needs.  If they shared another provinces program they did so knowing they had a seat at the discussion and decision table.   Over time a community of accreditation bodies and a community of proficiency testing programs developed that served the needs of Canadian laboratories in a typical Canadian style, progressive and innovative and with participant involvement.  Today the Canadian programs are arguably among the best in the world, no longer needing outside programs.  In 50 years we moved from nothing to being world leaders.  

Countries that buy programs from other countries make a big mistake and here is why.
1:       Countries that sell their program do it primarily to generate revenue.  Let me be clear, I may be a Canadian but I am not a socialist.  I have no problems with the concept of generating revenue.  What I do have a problem with is a country making samples that are designed for wealthy country sophisticated laboratories and then multiplying them multi-fold and selling them to laboratories that are working with (by our standards) archaic equipment and in basic beyond basic environments.  The samples are designed to address very sophisticated issues which are not remotely close to the issues in these new laboratories.  They are samples that have no clinical relevancy to those laboratories.  If proficiency testing is not clinically relevant then it is a total waste of time.

2:       In order to make samples made by the thousands to survive in extended travel they have to be freeze dried (lyophilized) turning them all into basically white crystal powder that requires reconstitution when they get to the destination.  Freeze drying may be OK for instant coffee, but it certainly is not appropriate for simulated medical laboratory samples.  They don’t look right and they don’t act right.  If they don’t look right or act right then they don’t meet any international standard for proficiency testing, and more to the point they don’t serve as any form of competent measure of laboratory Quality.  They are a waste of time effort and money.

So we are part of a process to do it better.  Rather than sell countries our samples, we train them how to make their own.  When they join us for the training program (and yes we do charge for the training program) we point out the tools on how to sort out what kinds of clinically relevant samples they need for the laboratories in their own country, and then provide the tools to make samples that are as simple or as basic as they need.    We train them to make samples that will survive transport in their own country without freeze drying.  We train them on making their samples value added to ensure they meet the continuing education and continual improvement needs the laboratories have in order to meet Quality and accreditation goals.  We provide them with the opportunity for follow up, to get back to us with questions and challenges.  We provide them with the opportunity to take their expertise and share it with their neighbours.  

With luck and perseverance, they will be able to create a network of Quality Partners that took us 50 years by trial and error, perhaps in 25 years.  

This is a win-win-win-win.  We win because we generate revenue and help countries.  The countries win because they learn to tools to develop new and better programs that meet the needs of their country.  The laboratories win because they have access to systems that can have a positive impact on their testing processes.  And the patients win because their sample results are better Quality assured.  

To date we have helped 8 countries.  We have 3 more countries booked for later this year.